Service by brand
Tripp Lite SmartOnline three-phase UPS service
We maintain and repair Tripp Lite SmartOnline three-phase UPS systems: SV and SVX modular frames, SVTX, SUT and SUTX, S3M and S3MX, and the older SU three-phase units. We are a Canadian UPS service and supply provider since 2012, not Tripp Lite. Same-day service in Montreal, Quebec City, Toronto and Ottawa; 24 to 48 hours elsewhere in Canada.
Key facts
- Manufacturer service program: from initial startup to annual service agreements and preventive maintenance
- SVX power and battery modules: can be swapped while the UPS is in operation
- Scheduled maintenance on the SVX: manual transfer to bypass via the bypass switch
What we service
SmartOnline three-phase families we work on, each with its model page:
Discontinued families we still maintain:
Preventive maintenance
Tripp Lite frames its own three-phase service program across the whole life of the UPS, from initial startup to annual service agreements and preventive maintenance. A yearly visit is the baseline: batteries measured block by block, fans and air filters, connection torque and a thermal scan, the event log, and a written report.
How a visit works on any brand: UPS preventive maintenance.
Modules, bypass and repairs
On the modular SVX, Tripp Lite states that power and battery modules may be removed and swapped out while the UPS is in operation, even during standard maintenance. For scheduled work, the brochure describes a manual transfer to bypass through the bypass switch. We use both: module swaps on line where the frame allows it, and a planned bypass window for the rest. Faults are diagnosed from the alarm log and the measurements, and parts are quoted before they are fitted.
Batteries
We replace internal battery modules and external battery cabinet strings, measure each block before and after, and size replacement strings to the runtime you need. A string is replaced as a set.
Battery life on three-phase systems: how long a three-phase UPS battery lasts.
SmartOnline work is also summarized on the Tripp Lite service page, and internal battery modules for the smaller SmartOnline models are in the Tripp Lite battery collection.
Legacy units and the manufacturer
SVX, S3MX and older SU three-phase systems stay in service while parts and batteries can be sourced. A unit still under the manufacturer's warranty, or a new system awaiting its first start-up, goes through the manufacturer first.
Coverage and quotes
Same-day service in Montreal, Quebec City, Toronto and Ottawa; 24 to 48 hours elsewhere in Canada. We reply and quote within 4 business hours. Tell us the brand, the model and the symptom or the visit you need, and the quote comes back with the scope and the date.
We also service Mitsubishi, Toshiba and Delta three-phase systems.
Our UPS services
Service by brand
Related pages
Common questions
Do you service Tripp Lite SmartOnline three-phase systems?
Yes: SV, SVX, SVTX, SUT, SUTX, S3M, S3MX and the older SU three-phase units, battery cabinets included.
Can SVX modules be replaced without shutting the load down?
Tripp Lite states that SVX power and battery modules may be removed and swapped out while the UPS is in operation. We confirm the frame and module type before the visit.
How often should a Tripp Lite three-phase UPS be maintained?
Once a year is the baseline, with a second visit for older battery strings or a dusty room.
Do you also service single-phase SmartOnline units?
Yes, in the same rooms and on the same visit as the three-phase equipment.
How fast can a technician come?
Same-day service in Montreal, Quebec City, Toronto and Ottawa; 24 to 48 hours elsewhere in Canada. We reply and quote within 4 business hours.
Sources, checked October 4, 2026:
- Tripp Lite, SmartOnline 3-phase UPS systems brochure, p. 3
- Tripp Lite, SmartOnline SVX 3-phase UPS system brochure, pp. 4, 5
Send us the details
Fill this in and your own mail client opens with everything already written out. Nothing is sent from this site.
Brand names are trademarks of their owners and are used only to identify the equipment we service. We are not the manufacturer and are not affiliated with it.