UPS service
UPS service for the public sector
Federal, provincial and municipal bodies, hospitals, school boards and universities buy UPS service through tenders, standing offers and multi-year contracts. We bid on that work, maintain and repair UPS systems from rack units in wiring closets to three-phase systems in data centres and hospitals, and document every visit in a form that procurement and auditors can use. Service is bilingual, and response is same day in Montreal, Quebec City, Toronto and Ottawa.
Key facts
- Recommended visits for critical sites: Two or more a year (Vertiv conclusion)
- Eaton Power Xpert 9395P 600 V models: No external transformer needed
How public bodies buy UPS service
- Tenders published on public portals such as CanadaBuys for the federal government, SEAO in Quebec and the provincial and municipal portals elsewhere.
- Standing offers and supply arrangements that let departments order service visits against agreed terms.
- Multi-year maintenance contracts for a building, a campus or a network of sites.
- Direct requests under the purchasing thresholds of each organization.
We respond with a scope of work that names each system, the visit schedule and the response time per site. Our maintenance contracts page lists what a good scope should settle.
Services for public clients
- Preventive maintenance with written reports at every visit.
- Emergency repair with the response time stated per site.
- Battery string replacement planned around operations, with recycling of old batteries.
- Load-bank testing where runtime must be proven, as in hospitals and emergency services.
- Fleet reviews and replacement planning for capital budgets.
Documentation and records
Public buyers need records as much as repairs. Each visit produces a report with readings, thermal images, parts replaced and recommendations, in English or French. Fleet clients receive an annual summary of every unit's condition, battery age and lifecycle status. Those records support audits, insurance reviews and the business case for capital replacement.
Departments and agencies can review UPS service terms written for government and public-sector buyers before drafting a tender. Health facilities that stock their own spares often order from battery sets selected for hospital and clinic UPS.
Hospitals and critical buildings
In healthcare and emergency services the UPS protects equipment that cannot stop, so the maintenance plan has to be stricter. Vertiv's reliability data concluded that two or more maintenance visits a year substantially increase UPS reliability, and that is the frequency we recommend for these sites. Work is planned with the facility's own procedures for shutdowns, infection control and access.
600 V buildings
Where a building distributes power at 600 V, a UPS offered only at 208 V or 480 V needs a transformer to connect. Some models are built for 600 V directly: Eaton says deploying its Power Xpert 9395P 600 V UPS eliminates the need for an external transformer. Our 600 V guide explains the options, which matter both for maintenance and for replacement projects.
Our UPS services
Service by brand
UPS service by city
Engineering guides
Related pages
Common questions
Do you bid on government UPS maintenance tenders?
Yes. We respond to federal, provincial and municipal tenders and to standing-offer requests for UPS maintenance, repair and battery work.
Can you provide reports in French and English?
Yes. Service and reports are available in either language, which matters for federal and Quebec clients.
What response time can you commit to in a public contract?
Same day in Montreal, Quebec City, Toronto and Ottawa, and 24 to 48 hours elsewhere in Canada. We reply to every request within 4 business hours.
Do you service hospital UPS systems?
Yes, with visits planned around the facility's procedures and a recommended frequency of two or more visits a year for critical equipment.
Can one contract cover sites in several provinces?
Yes. A single agreement can cover every site, each with the response time of its city.
Sources, checked October 4, 2026:
- Eaton, Power Xpert 9395P High Performance UPS product page
- Vertiv white paper: preventive maintenance, remote monitoring, critical power system reliability, p. 5
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